Support Center

Everything around bidding Part I

Last Updated: Aug 23, 2016 03:59PM PDT
Q. How do I place a bid on an item?
 
A. To place a bid on an item you must first sign up. You simply need to submit a valid email address, provide a password and a User Name (can be whatever you like - see below for more detail).
Once you have created a profile on GoBid you need to register your credit card in order to place bids (your credit card is never automatically charged). All of the information regarding starting bid, retail value, bid increments, current bid and auction close are available on the items page. Once you have found an item you want to bid on, enter your bid in the box provided and click on 'Bid Now'. You will receive a message indicating whether your bid was successful or not.

 
 
Q. Is my identity kept hidden from other bidders?
 
A. We display the username (the one you set when you sign up) of the current successful bidder so if you want anonymity, make sure you pick a username not related to your name.
 
 
Q. Is there more than one way to bid on an item?
 
A. Yes. You can place a regular bid or a proxy bid (see below for explanation). The default is regular bid. If you choose to place a proxy bid, you must choose ‘yes’ after you have entered the bid amount.
 
 
Q. What is a bid increment?
 
A. The bid increment is the minimum amount by which your bid must exceed the current bid amount. For example, current bid is $50.00 and bid increment is $5.00. Your bid must be at least $55.00 to be accepted. The bid increment is displayed in the "Bid Amount" field for your convenience.
 
 
Q. Can I place a bid that is higher than the bid increment amount?
 
A. Absolutely! You can bid any amount you like as long it is higher than the current bid + bid increment.
 
 
Q. What is a regular bid?
 
A. A regular bid is immediately visible on the items page and must be as much as or higher than the current bid + bid increment. Other bidders can view the current bid and place their own bid (must be as much as or higher than the current bid + bid increment). When the auction closes, the highest bidder wins the item.
 
 
Q. What is a proxy bid?
 
A. Proxy bids allow bidders to set the maximum amount they are willing to pay for an item. As a result, the proxy bidder doesn't need to closely monitor the auction and they can more easily place bids on multiple items. Your maximum bid is not public to other bidders. As other bids are made, the proxy bidder's bid is increased by the pre-specified increments until their maximum amount is reached. In the event another bid is placed that exceeds that maximum bid, the proxy bidder will be notified and has the option to keep on bidding.  
 
Here's an example in the event there is only one proxy bid on an item:
  1. Tom has placed a proxy bid of $50.00 on an item that has a starting bid of $20.00 and bid increments of $5.00. His maximum bid is kept confidential from other members.
  2. Laura views the item and places a bid of $25.00. Laura becomes the high bidder.
  3. Tom's bid is automatically raised to $30.00 (last bid plus minimum increment).
  4. Laura views the item and places a bid of $35.00. Laura becomes the high bidder.
  5. Tom’s bid is automatically raised to $40.00.
  6. Auction closes with no further bids. Tom wins the item for $40.00.
Here's an example in the event there are two proxy bids for same item:
  1. Tom has placed a proxy bid of $50.00 on an item that has a starting bid of $20.00 and bid increments of $5.00. His maximum bid is kept confidential from other members.
  2. Laura views the item and places a proxy bid of $55.00. Her maximum bid is kept confidential from other members.
  3. Tom's bid is automatically raised to $25.00 (last bid plus minimum increment). Laura's bid is automatically raised to $30.00. This continues until Tom’s maximum of $50.00 is reached. Laura’s maximum bid is automatically placed and she is now the highest bidder.
  4. Tom is sent a notification that his maximum bid has been reached and he has been outbid. Tom has option to continue bidding.
     
 
Q. I keep bidding on an item and it immediately shows I have been outbid. Why?
 
A. When this happens, it means that another bidder has placed a proxy bid on the item, that is higher than the amount of your current bid. When you placed your bid, the Auto-Bid system immediately placed a bid on the proxy bidder's behalf, for an amount equal to your bid plus the minimum increment. The proxy bid maximum is confidential, but if you place a bid higher than the maximum amount set, then you will be the high bidder.
 
 
Q. Can I decrease or retract my bid after I have placed it?
 
A. Once you have placed a bid in an auction, you will not be able to decrease your bid amount or retract it. However, there are certain circumstances in which retracting a bid may be justified. Please connect with us through one of the options under 'Contact Us' (located on the right side of this page) and we will review.
 
 
Q. I have a question about an item, who do I contact?
 
A. You can contact the organization holding the auction by either clicking on ‘Ask a Question' (this button is on each item's page) and an email form with your question will be submitted to the organization/charity running the auction or you can connect with us through one of the options under 'Contact Us' (located on the right side of this page) and we will try to help. Please note: Any questions pertaining to a gift certificate (GC) expiry date or specific details on an item can only be answered by the organization holding the auction; GoBid does not procure, keep or track any of the items listed in an organization's auction. This is true both during and following an auction.
 
 
Q. Am I notified if someone places a bid higher than mine?
 
A. Yes. We will send you an email notification when anyone places a bid higher than yours so you can counter.
 
 
Q. Is there anywhere that shows me my bidding history?
 
A. Yes. We display all of your bidding history. Just go to ‘Manage Account’ and then 'Dashboard' or 'gobid.ca/profile' when you are signed in.
 
 
Yay! You successfully bid on and won that item! Go to "Everything about bidding Part II to see what comes next...

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